Your Cart is Empty
Australia Post or a reputable courier service.
We are able to track all orders sent with Australia Post or courier service.
We offer Australia Post Express Delivery. (Please select this option when placing your order).
This returns and refund policy applies to the site www.theneonlady.com.au and all products and services offered by The Neon Lady.
This policy does not replace your rights under Queensland, Australia consumer law.
While all care is taken to provide suitable protection of your order during shipping, The Neon Lady cannot be responsible for the condition in which it arrives. If customer receives package in an unsatisfactory condition, please contact us immediately. If the packaging has been ripped, torn, squashed or broken, photos will need to be provided of ruined packaging by customer.
The Neon Lady gladly accept returns on items that have not been customised.
Contact The Neon Lady within: 48 hours of delivery.
Purchase to be returned to The Neon Lady at 3/3 Dual Ave, Warana QLD 4575 within 30 days at cost to the customer.
Because of the nature of these items, The Neon Lady cannot offer returns, unless they arrive damaged or defective. Photos to be provide by customer for evidence, if the purchase is requested to be returned, you will be provided with return instructions.
Refunds are only considered in cases where the product does not match the written description. Keeping in mind all custom made items may have variations in paint colour, wood/grain can occur and are expected in a normal product. Wood grain direction may vary. Grain within our timber and bamboo products may have some splintering this is perfectly normal due to the natural aspect of the material. Due to manufacturing techniques, some product will have charred edges and smoke marks this is normal and within the scope of the product, and colours may vary slightly with each batch. Neon colours may vary slightly in the manufacturing process.
When a refund is requested, The Neon Lady requires a detailed description of how the product failed to meet customers expectations so that we can make improvements to the product or the description we use to advertise it.
The customer has 3 working days to raise an issue, after that time all sales are final. You can raise an issue by writing to us at hello@theneonlady.com.au
Please consider that images shown on your device/ computer may appear slightly different to the true item colour. We try our best to show the items true colour in light but are unable to offer returns due to colour discrepancies.
Items may have slightly different wood grain variances due to the natural nature of the product. This is not considered a fault of the product.
Please ensure that the names / text you supply is spelt correctly as once items are been produced we can not make any changes. If you have only just placed your order please contact us ASAP on hello@theneonlady.com.au and we will try our best to address this.
Please check during check out that the address you have entered is correct as we print our postage details directly from this. We cannot be liable for any lost parcels if the address you have provided us is incorrect. If you have entered the incorrect address please notify us ASAP on hello@theneonlady.com.au
